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Returns Policy

If after making an online purchase at www.casildaandco.com you are not satisfied with your product, you can return it as follows:


  1. Send an email to returns@casildaandco.com the order number and the reason for your return.

  2. Visit a post office or courier service. Shipping costs will be your responsibility.

  3. Send the product properly wrapped, including all the items you received, such as the dust bag, box, etc.. 

     The shipping address is C/ Castellón 14, 2, Catarroja, 46470, Valencia, Spain

  4. Once our team verifies that the product is in perfect condition, we will refund the amount using the credit card you used for the purchase. It is essential that the label has not been cut or damaged for us to process the refund..

  5. You have 10 calendar days from receipt of the item to return it.

  6. Items from the "Swimwear" collection, including bikinis and swimsuits, are non-returnable. Only size exchanges are accepted, provided that stock is available, the product is returned properly wrapped, in perfect condition, and the plastic panty liner has not been removed. To exchange your swimsuit or bikini size, please send an email to returns@casildaandco.com indicating that you would like to exchange the size and include the order number. If sizes are available, we will process the exchange and tell you how to do it. If the bikini or swimsuit you need is not available, we will process a refund following the steps detailed above. If the size you request is not in stock, you will receive a gift card so you can redeem the amount for future purchases.

  7. Items from the Lingerie collection cannot be exchanged or returned.


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